Customer Service Representative

Join The Team As Our New Customer Service Representative

Join Odyssey Logistics – A Global Leader in Multimodal Logistics

At Odyssey Logistics (Odyssey), we deliver innovative, high-value logistics services and technology solutions that help businesses navigate modern supply chain challenges. Our specialized multimodal expertise serves as the foundation for our full-service offering across four key divisions: Intermodal, Freight Forwarding, Transport & Warehousing, and Managed Services. By integrating advanced analytics, strong carrier relationships, specialized assets, and sustainability strategies, we provide cost-effective, end-to-end freight solutions tailored to evolving customer needs. As an American Chemistry Council Responsible Care® partner, Odyssey is committed to exceeding customer expectations while maintaining the highest industry standards. Our Cloverleaf® sustainability program fuels growth for all stakeholders—customers, carrier partners, investors, and colleagues—while driving meaningful environmental impact. We also prioritize community engagement, supporting local community initiatives.

Join us and be part of a team that keeps global supply chains moving at full speed, no matter the market conditions.

About the Job

The position of Customer Service Representative is directly responsible for performing service functions as outlined below for customers, carriers, drivers, and employees of the warehouse facility in a professional and timely fashion.

In This Role, You Will:

• Ensure safe working conditions in office and adherence to OSHA regulations
• Ensure work space and office conditions maintain clean, professional appearance.
• Maintain databases to ensure accurate customer, vendor information is entered and current
• Build computerized distribution lists
• Create customer inventory activity reports
• Create and distribute daily warehouse reports of material to ship.
• Receive products into inventory; monitor inventory, report inventory levels to customers.
• Assess customer needs, answer incoming calls and address complaints
• Schedule all inbound and outbound truck and rail activities within the system(s).
• Schedule and confirm appointments as needed.
• Verify and confirm pick up and/or delivery of customer product.
• Dispatch orders, provide paperwork and instructions to drivers, and vendors
• Customer invoicing
• EDI/ ASN transmissions and tracking.
• Coordinate and communicate with warehouse employees, other departments and divisions.
• Record incidents, accidents, service failures, claims.
• Participate in cross training and continuing education functions as needed to stay informed with company and industry trends, or as requested by management.
• Participate in meetings and on committees as requested
• ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Desired:

• High School Diploma or GED equivalent is required
• Associate Degree in related field is preferred.
• One year work history in similar role and environment is preferred.
• Must be literate in Microsoft Office software programs and be able to type a minimum of 35 works per minute.

Location: This is an onsite role based in Cleveland, OH.

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options
• Company-paid dental and life/disability Plans
• 401K with company match
• Preferred vendor discounts
• Competitive Paid Time Off

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States. Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.