Customer Service Coordinator

Join The Team As Our New Customer Service Coordinator

Odyssey Fulfillment Managed Services (FMS) is the global leader in outsourced sample fulfillment and 3rd party logistics services. Trusted by over 100 major manufacturers, FMS ensures the safe storage, packaging, and shipment of sample and small-revenue orders with unmatched precision. Operating from state-of-the-art warehouse and distribution facilities strategically located across North America, Europe, and Asia, we have processed over 12 million sample shipments—achieving an industry-leading accuracy rate of 99.99978%. Based in vibrant Vandalia, IL, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

About the Job: The Customer Service Coordinator will interact with both external and internal customers to process orders and answer/resolve inquiries about processing orders, products, and services.

In This Role, You Will:

• Maintain positive and professional relationships with customers and all internal staff
• Understand and follow all company policies
• Process customer orders according to their specific requirements and the established company policies
• Handle in-house questions or issues between Customer Service and all other functional areas
• Receive customer concerns to resolve or communicate to other appropriate areas for resolution
• Appropriately record details of customer transactions or interactions
• Observe utmost confidentiality in all interactions with manager, peers and customers
• All other duties and projects as assigned.

Qualifications: We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Desired:

• High school diploma or equivalent
• One year of related work experience
• Familiarity with Good Manufacturing Practices (GMP) is preferred
• Familiarity with Food Safety and Defense / HAACP is preferred

This is an in-office role based in Vandalia, IL. As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets. The base pay range for this position is: $17-$18 per hour.

We offer a generous compensation and benefits package including: choice of medical plans with FSA, HRA and HSA options, vision insurance; company-paid dental and life/disability Plans; 401K with company match; preferred vendor discounts; competitive Paid Time Off. No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States. Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.