Account Coordinator

Join The Team As Our New Account Coordinator

Odyssey Fulfillment Managed Services, a subsidiary of Odyssey Logistics & Technology Corporation, is the global leader for outsourced sample fulfillment and logistics services. Over 100 major manufacturers partner with Odyssey to safely store, package and ship their sample and small revenue orders. From our state-of-the-art warehouse and distribution sites, strategically located in the U.S., Europe and Asia, we have processed over 12 million sample shipments with an accuracy level of 99.99978%.

Based in vibrant Vandalia, IL Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high-profile role in the company because we have experienced tremendous growth and would love for you to join us!

About the Job:

The Account Coordinator is responsible for orchestrating the various activities associated with ensuring that a product is ordered, received, picked, packed, and delivered in line with the customer's expectations. As the Account Coordinator, you are responsible for building solid customer relationships through managing all inventory activities to ensure customer loyalty and profitability. This includes tactical day to day activities and development and implementation of strategic activities to increase profitability of existing products while earning the opportunity to handle new products.

Duties and Responsibilities:

• Be the face and voice of the customer(s) to Odyssey Logistics.
• Serves as first point of contact to help resolve any questions or concerns for assigned customers.
• Support sales team by assisting with on-boarding and training new customers.
• Coordinate customer transition and product set-up after the contract is signed.
• Provide support to Operations team to investigate inventory variances and assist in developing corrective actions.
• Responsible for coordinating and managing the replenishment orders and reviewing stocking levels for assigned customers.
• Deliver inventory forecasts and/or reports and effectively communicate information internally and to key customer contacts.
• Conduct regular business reviews with the customer.
• Maintain the company's client information database and continuously update client records.
• Schedule calls and meetings for other team members
• Prepare client reports for sales and managers.
• Field questions from clients and pass along clients' feedback to other team members.
• Maintain strong and positive client relations.
• Prepare, file, and retrieve sales-related documents, like contracts.
• Update internal databases with account information.
• Conduct research on prospective clients.
• Liaise with internal teams to ensure proper pre- and post-sales service.
• Communicate customer feedback to Marketing, Sales, and Product Development teams.

Qualifications:

• Problem solving skills to help clients who may experience issues.
• Ability to think creatively.
• Strong organizational and multitasking skills.
• A strong business administration background.
• Strong Microsoft Office Skills (Excel, Publisher, Word, Notes, Teams)
• Excellent written and verbal communication skills.
• Be a team player.
• Ability to pay attention to details.
• Strong time management skills.
• Adaptable to change.
• Highly motivated to meet and exceed targets and goals.
• Excellent teamwork skills
• Proven ability to influence cross functional teams without formal authority.
• A passion to manage responsibilities as if you were the customer.
• Knowledge of P21, SAP, Fishbowl, Word, Excel, and PowerPoint
• Strong multi-tasking skills
• Ability to work independently.
• Food Safety and Defense Knowledge
• HACCP Knowledge
• Current Good Manufacturing Practice (cGMP) Knowledge

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most of the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

• High School diploma - Some college/college degree a plus
• Strong written and verbal skills
• 2-4 years relevant work experience
• Ability to sit for extended lengths of time.
• Ability to lift 50 pounds.

Location: This is an in-office role based in Vandalia, IL

As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets. The base pay range for this position is: $18 to $19 per hour.

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options.
• Vision insurance;
• Company-paid dental and life/disability Plans;
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States. Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.