Key Account Manager

Key Account Manager at Ocus

As a Key Account Manager at Ocus, you'll act as the CEO of your accounts: driving client satisfaction, orchestrating flawless delivery, and expanding relationships with global enterprise clients. This role demands ownership, grit, and high agency — you'll be both strategist and operator, ensuring clients see and get the full value of Ocus.

Client Ownership & Relationship Management

• Serve as the single point of contact and trusted advisor for your portfolio of global enterprise clients

• Build deep, long-term relationships with senior stakeholders across product, operations, marketing and procurement

• Anticipate client needs, proactively solve problems, and maintain best-in-class service levels

Delivery Excellence

• Ensure all contractual commitments are delivered on-time, with quality and consistency

• Translate client goals into clear actions for internal delivery teams

• Monitor account health, track KPIs, and lead corrective actions where needed

• Escalate and resolve issues swiftly, protecting both client satisfaction and Ocus' reputation

Growth & Expansion

• Identify upsell and cross-sell opportunities within existing accounts

• Build compelling business cases to expand Ocus' footprint across teams, geographies, and use cases

• Negotiate renewals and expansions, collaborating closely with leadership on strategy and execution

Strategic Advisory

• Act as a consultant to your clients, helping them optimize their visual content strategy

• Share insights, benchmarks, and best practices to position Ocus as a strategic partner, not just a vendor

• Influence client roadmaps by connecting their business priorities to Ocus' solutions

Cross-functional Collaboration

• Orchestrate internal teams (Delivery, Product, Ops, Marketing) around client needs

• Drive alignment between client expectations and Ocus capabilities

• Represent the "voice of the client" internally, feeding insights into product development and process improvements

Leadership Exposure

• Report directly to the CEO, with visibility and influence on Ocus' commercial strategy

• Contribute to shaping the account management playbook as we scale globally