Team Lead Customer Operations & Dispatching (m/w/d)

Team Lead Customer Operations & Dispatching

We are not the local electricity provider around the corner. We are the global EnerTech company that will revolutionize the energy market. Our goal is to make the globally needed energy 100% sustainable. Globally, agile, and future-oriented, we are changing the energy market for the better with new technology.

Our eco-friendly energy tariffs are just the foundation. Since 2022, we have been installing heat pump complete solutions with our own specialists. We are also actively working on the widespread introduction of smart meters, electric mobility solutions, and our own wind and solar energy generation.

We won't achieve this alone, though. We need you! Become part of our team and challenge the status quo. With energy that is good for the planet and good for your karma. Find your dream job now and become part of the energy revolution of Octopus Energy Germany.

Your Future Responsibilities

• You will take over the professional and disciplinary leadership of our Customer Operations Team (4–5 direct employees) and continuously develop the team.
• As a link between Dispatching, Operations, Tech, and our Business Operation Managers, you will drive new ideas, tools, and processes together with the teams.
• Technical focus & tools: You will be responsible for the further development of our workforce management, ticket system, and other relevant tools and recognize optimization potentials in processes, structures, and systems.
• Customer Love & Customer Satisfaction: You will ensure that our customers are at the center, develop innovative approaches for excellent customer care, and sustainably increase satisfaction.
• Customer SLAs & Role Development: You will define Service-Level Agreements (SLAs) and design comprehensive role and position profiles to build a powerful, versatile customer service team.
• Team Building & Strategic Development: You will create a supportive and growth-oriented work environment and be responsible for the strategic development and continuous improvement of the entire Dispatching and Customer Care area.

Your Background

• You have 2–3 years of leadership experience, ideally in the areas of Dispatching, Workforce Management, or operational processes.
• Experience in the energy sector is a plus – more important is your dynamic, strategic way of thinking and working.
• You have a good understanding of technical processes and know how to effectively manage teams.
• You set clear priorities for the team and Octo-fit and take responsibility for structures, processes, and people.
• You speak German fluently and English proficiently.

Your Benefits with Us:

• Stock options of the Octopus Energy Group Ltd.
• Monthly contribution to public transport ticket
• Monthly contribution to lunch
• Subsidized bicycle leasing
• Company pension plan
• Family
• Consultation services and support for childcare through HeyNanny
• Monthly contribution to childcare
• Parental leave bonus: We will increase your parental leave for 3 months so you can enjoy your parental leave more relaxed
• Sports & Health
• Contributions to fitness offers through Wellpass
• Promotion of your mental well-being with our partner Open Up
• Learning & Development
• Attractive training opportunities and career advancement
• Free language courses through Busuu
• Extra Goodies
• Birthday voucher

Ready to revolutionize the energy market with us? Apply easily in just a few steps. We are looking forward to you!

You find the position very exciting but are unsure if you meet all the requirements? Please do not hesitate to apply anyway!

P.S.: Octopuses come in all colors, shapes, and sizes. We are looking forward to employees of all genders, ages, sexual identities, origins, religions, worldviews, with and without disabilities. For us, it matters only: you fit with us and are passionate about making a difference.