Senior Customer Operations Specialist

Customer Operations Specialist

At Octopus Electric Vehicles (OEV) Germany, we are here to revolutionize the sustainable mobility market. To build our German team, we are looking for a self-driven customer operations specialist, who is striving to deliver the best customer service to our customers.

In this founding phase, you will be among the first team members to actively engage with our customers in all matters related to customer operations. This customer-facing role will focus on ensuring that our customers have delightful, memorable experiences. As we are starting from scratch, there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities, such as moving into a team leader role.

*Please note - applications will be reviewed by our UK Talent team, so please upload your CV in English.

What You'll Do

In the first few months, you will be the face and voice of OEV in Germany, covering the entire customer operations support process:

1. Be the main face to our customers once they have ordered their car. You engage with colleagues across other parts of the business to ensure that our customers receive the best experience during every interaction
2. Specifically, manage customer journeys from contracting right through to car delivery and during the whole vehicle usage lifecycle. You ensure that our customers are happy
3. Problem solve! Ensuring everything is ready for the customer to enjoy a smooth transition and removing any blockers if they arise
4. Ownership: Manage your customers along the whole customer journey and ensure they stay excited by our outstanding customer service
5. Process definition: Convert your experience with our customers into ongoing process definition and adaptations to ensure a smooth customer journey.

What You'll Need

• Customer Service DNA: Experience in customer service (ideally in leasing or mobility products) combined with a passion to deliver outstanding results for our customers
• A passion for problem solving and going above and beyond to ensure you deliver a great customer experience
• Startup Mindset: You love a fast-paced environment, you are adaptable, and you embrace change. "Hands-on" is a way of life for you, not just a buzzword.
• Passion & Skills: A genuine passion for sustainability and e-mobility. You are a strong communicator and empathetic with a strong focus on delivery
• Languages: Native-level/fluent German is a must; very good English skills are a big plus for working closely with our team in London.

What's in it for you?

This is not a static position. You will be part of the founding core of OEV Germany. The structures and leadership roles of the future will grow directly out of this role. You will shape your own career path as we scale together.

Why Else You'll Love It Here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organization where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub.
• Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership.

Things to Note

• Just to let you know, we are a dog-friendly company so you may see our four-legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies.
• We use AI to help us assess applications fairly and objectively. We're totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we're really interested in hearing your unique perspective and real-world stories.

The electric revolution has arrived - and from 2035 you'll no longer be able to buy a new petrol or diesel car in the UK.

We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry-changing customer experience. This is the chance to join one of the UK's most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.

We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customize your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.