Transaction Banking Implementation & Client Services - Am/manager

Job Title

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organization. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Responsibilities

• To ensure timely and accurate response to queries received from BBCSC, branches and internal department on cash management and trade products.
• Manage the exceptions and escalation on cash management and trade related production issues in ensuring customer's feedback are addressed timely.
• To perform/verify service setup and maintenance for Transaction Banking products.
• Close liaison and coordination with various parties, including front office and various supporting departments.
• Proactively review feedback from clients to achieve improvements in products
• Provide input, ideas and suggestion to increase operational effectiveness through process improvements focusing on automation through solutions
• Administration of Velocity customer data, security items.
• Engage in ad-hoc tasks as assigned by HOD/Team Head.

Requirements

• Minimum 2 years of experience in banking and familiar with the Bank's core systems (eCube, SignPlus, WFI etc)
• Strong interpersonal and communication skills
• Good command of spoken and written business English
• Possess initiative and ability to work independently as well as in a team
• Good organizational and analytical skills and able to multi-task
• Self-motivated and eagerness to learn
• Good in Microsoft Excel, Word and PowerPoint.
• Basic knowledge on Cash Management products is required

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.