System Support Analyst - MGR

System Support Analyst

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Opportunity to be part of a group of vibrant staff on the ideation, implementation, transformation of core processes and integration of digital technology across various areas of the business to enhance the employee workforce experience and redesign processes.

OCBC Global Wholesale Banking is looking for a proactive and customer-focused System Support Analyst to join our Level 1 (L1) support team. The successful candidate will be the first point of contact for end-users experiencing technical issues, providing timely and effective support to ensure minimal disruption to business operations.

Key to this role is being able to work with teams of functional specialists comprising of credit risk, risk policy, operations, engineers, and designers across geographies to ensure the seamless delivery of an end-to-end solution that fits the needs of our business.

You will be part of the GWB Modernisation Platform department.

Serve as the initial point of contact for all IT-related queries via phone, email, chat, or ticketing system.

Log, categorize, and prioritize incidents and service requests in the ITSM tool.

Provide first-level troubleshooting for hardware, software, network, and application issues.

Escalate unresolved issues to Level 2/3 support teams as necessary, ensuring proper documentation and handover.

Monitor and follow up on open tickets to ensure timely resolution and user satisfaction.

Global Wholesale Banking (GWB) serves the entire spectrum of customer segments, from large corporations to government entities, and half of all SMEs in Singapore. To help them achieve their potential, we offer simple, convenient, innovative solutions that take care of everything, from cash management to trade finance.

1-2 years of experience in IT support or helpdesk environment preferred.

Strong communication and interpersonal skills.

Ability to work under pressure and manage multiple tasks simultaneously.

Customer-oriented mindset with a problem-solving attitude.

Experience with business process improvement and technology implementation with a willingness to learn and grow within the IT support function.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.