Internship, Global Commercial Banking, Emerging Business, Customer Service Unit [may To August 2026]

Customer Service Unit Intern

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Be a champion for our SME customers. As a Customer Service Unit Intern, you'll be on the front lines of providing exceptional support to our valued small and medium-sized enterprise clients. You'll play a vital role in ensuring their banking experience is seamless, efficient, and tailored to their needs, contributing to their success and the growth of our bank.

To excel in this role, you'll need to be customer-centric, proactive, and possess a strong sense of ownership. You'll thrive in a fast-paced environment, be eager to learn about our products and services, and demonstrate a commitment to resolving customer issues efficiently and professionally. Your strong communication skills and attention to detail will be crucial in delivering a positive customer experience.

Your responsibilities will include:

• Customer Service & Support: Assist in servicing SME customers' requests in middle office functions, including gathering information for account reviews and obtaining documents for account remediation.
• Reporting & Analysis: Assist various teams in preparing regular management reports on team productivity, providing insights into performance and identifying areas for improvement.
• Process Improvement & Automation: Be involved in process automation or enhancement initiatives, contributing to improved customer experience and turnaround times.
• Customer Communication: Professionally and efficiently handle customer queries, building strong relationships and ensuring their needs are met.
• Knowledge Development: Receive on-the-job training in processes and customer communications, expanding your knowledge of our products and services.
• Proactive Problem Solving: Independently take ownership of issues, identifying opportunities to enhance operational efficiency and customer experience.

The Customer Service Unit within Emerging Business is dedicated to providing exceptional support to our SME clients. You'll work alongside experienced customer service professionals in a collaborative and supportive environment.

You'll be:

• Open to learning and feedback
• Currently pursuing an undergraduate degree.
• Proficient in MS Excel and PowerPoint.
• Customer-centric with a strong desire to provide excellent service.
• Proactive and able to take ownership of issues.

This internship will provide you with:

• The ability to work independently and take ownership of issues, handling customer queries professionally and efficiently.
• A strong understanding of our products and services, enabling you to provide informed and accurate support.
• Skills in identifying areas for process improvements and enhancing operational efficiency and customer experience.
• Practical experience in a fast-paced customer service environment.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.