Customer Service Manager

Job Title: Customer Service Officer

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Customer Service Officer Why Join Imagine being the first point of contact for our customers, helping them navigate our banking services and providing solutions to their queries. As a Customer Service Officer at OCBC, you'll have the opportunity to make a real difference in people's lives, building trust and loyalty with every interaction.

How You Succeed

It starts with a genuine interest in understanding our customers' needs and concerns. You'll need to be proactive, empathetic, and solution-focused, using your knowledge of our products and services to provide timely and effective support. By doing so, you'll not only resolve issues but also identify opportunities to upsell and cross-sell, driving business growth.

What You Do

• Monitor counter operations to ensure full compliance with bank policies and procedures, develop and sustain customer relationship, ensure customer satisfaction and support
• Review branch documents and authorize branch transactions to ensure compliance and accuracy
• Cross-sell banking products and make referrals on wealth management and financial products to sales staff so as providing full banking services to customers
• Assist to motivate and coach front line staff to provide high quality of customer service to clients
• Perform cashier duties, handle ATM/CDM close-out, act as cash vault key / combination custodian
• Handle customers' loan applications and prepare credit proposal
• Handle general enquiries from other branches, internal departments and other stakeholders
• Responsible for handling clerical work for branch operations

Who You Are

• Bachelor's Degree holder or above of Business Administration or business-related field
• Minimum 6 years' experience in branch network of retail banking
• Basic PC knowledge
• Good in written and spoken in English and Cantonese
• Ability to work independently and as a team
• Solid understanding on AML/CDD process

What We Offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.