Customer Service Executive

Customer Service Representative

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Why Join Imagine being the face of OCBC, making a real difference in people's lives by providing exceptional service and support. As a Customer Service Representative, you'll be the first point of contact for our customers, helping them navigate our products and services, and resolving their queries in a timely and professional manner.

How You Succeed To excel in this role, you'll need to be customer-obsessed, with a passion for delivering outstanding service and building strong relationships. You'll need to be proactive, empathetic, and able to think on your feet, resolving complex issues and providing personalized solutions that meet our customers' unique needs.

What You Do

• Respond to customer inquiries via phone, email, and in-person
• Resolve customer complaints and issues in a timely and professional manner
• Provide product and service information to customers, and make recommendations as needed
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Identify opportunities to upsell and cross-sell OCBC products and services

Who You Are

• A degree or diploma in any field is desirable
• 1-2 years of customer service experience in a banking or financial services environment
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to work in a fast-paced environment, with a high level of adaptability and flexibility
• Strong knowledge of banking products and services, with the ability to learn and adapt quickly

What We Offer

• Competitive base salary
• A suite of holistic, flexible benefits to suit every lifestyle
• Community initiatives
• Industry-leading learning and professional development opportunities
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers