Customer Experience Expert

Customer Service Expert

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

Our Customer Service Team is the first point of contact to our AutoGlass customers.

Our Epping Service Centre is looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running!

Hours:

Monday - Friday 8.00am - 4.00pm

May be required to work some Saturdays

$33.11ph + Super

About the Role:

Face to Face customer service

Greeting customers and visitors at reception with a positive, helpful attitude.

Ensuring our customers have the best experience within the Branch

Answering customer inquiries via telephone, email, and in-person.

Provide support to the manager and the running of daily operations

Effectively keeping customers updated on delivery lead times

Undertake repair inspections on vehicles

Explore customer needs and educate on our full scope of services

Issue invoices and raise job authorities as required

Scheduling repair bookings

Source suitable resolutions to customer concerns and follow up customer queries

About You:

Professional communication and presentation skills

Excellent and clear verbal and written communication skills

MUST have a current driver’s license!

Ability to resolve issues and create solutions for customers

Support the Service Centre manager with administrative tasks

Ability to work in a fast paced workplace

Excellent time management and prioritisation skills

Intermediate to Advanced Microsoft Office skills

Benefits:

Supportive and collaborative team environment

Growth and development opportunities

Competitive salary

Reward and Recognition programs

Must have Full Australian Workrights!

If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.