Help Desk Technician

IT Help Desk Technician (Temp-To-Hire)

Salary Range: $25.00 to $35.00/hr DOE

Obagi Cosmeceuticals is an industry leading dermo-cosmetic brand that provides transformational skin care products, with a 35+ year legacy backed by science and innovation to protect and enhance skin tone and texture. Obagi is widely recognized by US dermatologists and plastic surgeons for its clinical excellence and science-backed approach, remaining a leader in the beauty space and operates as an innovative, global, omni-channel luxury consumer products business with sales distribution to physicians, wholesale partners, retail outlets, Amazon, and direct-to-consumer (DTC) channels. On a mission to create a global, best-in-class multi-brand, multicategory portfolio, Obagi will continue to redefine the future of skincare. We are Obagi. Fearless. Together.

What We Need

Obagi is seeking a proactive, supportive, and motivated IT Help Desk Technician (temp-to-hire) to serve as the POC for all IT support needs. Responsible for managing our internal ticketing system (JIRA), this role will focus on supporting our Microsoft 365 cloud environment, managing endpoint security, and delivering prompt and effective technical assistance to internal employees.

What You'll Do

• First-Line Technical Support: Deliver timely and effective Tier 1 technical support for hardware, software, and basic networking issues via phone, email, and the JIRA ticketing system.
• Microsoft 365 Administration: Manage user accounts, licenses, and security groups within the Microsoft 365 ecosystem (including Exchange Online, SharePoint Online, OneDrive, and Teams).
• Endpoint Management: Install, configure, and maintain company endpoints (laptops, desktops, mobile devices) and peripherals.
• On-Site & Field Support: Perform remote and on-site troubleshooting for all employees.
• SaaS Application Support: Resolve access and escalation to vendors for company cloud-based SaaS applications (with main application troubleshooting managed by vendors).
• Incident Management: Accurately document, track, and monitor all IT incidents and service requests from inception to resolution using JIRA.
• Network Assistance: Assist in the management and maintenance of basic network infrastructure components (Wi-Fi, VPN connectivity, and basic routing/switching).
• Escalation: Escalate complex or recurring technical problems to senior IT staff or specialized third-party vendors as required.
• Endpoint Security Deployment: Assist the CrowdStrike installation across all company endpoints, with a target completion date of Mid-December.
• IT Asset Management (ITAM): Establish and maintain a comprehensive device inventory management system within JIRA to ensure accurate tracking of all IT assets.

What You'll Need

• A bachelor's degree from an accredited university in Information Technology (IT) or Computer Science (CS) highly preferred but not required.
• At least 3-5+ years of relevant hands-on IT support experience in a high volume, fast paced environment.
• Experience with desktop/laptop hardware troubleshooting and installation required.
• Strong technical knowledge of a variety of systems (Microsoft Windows/Office, Exchange, JIRA) and networks (TCP/IP).
• Analytical and customer-service oriented mindset with strong problem-solving skills.
• Exceptional organizational and prioritization/time management skills; demonstrated ability to work under pressure to meet deadlines.
• Comfortable operating in a fast paced, ever-changing environment; someone who thrives in ambiguity and adapts quickly.
• An energetic, positive attitude that encourages a team and supports the growth and professional development of others.

Physical Requirements

These demands document the physical requirements of a specific job. Criteria may include: Lifting, Carrying, Push/Pull, Sitting/Standing (In Place); On Feet, Walking, Bending, Turn/Twist; Kneeling; Squatting; Crawling; Climbing; Reaching (Out)/Reaching (Up), Grasping, Wrist Turning; Pinching; Finger Manipulation, Hearing, Talking, working with a computer for eight hours, Working in close quarters. Communicating over the telephone for eight hours.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of job requirements, so classified. All employees may be required to perform duties outside of their normal responsibilities, from time to time, as needed.