Business Support Analyst

Temporary Full-Time (CUPE 1329T)

Open to Town of Oakville employees and external applicants. Secondment. This is a contract opportunity lasting for approximately 24 months. Applications for this position must be received at oakville.ca by no later than 11:59pm on October 17, 2025. Internal secondment applications are welcome. Members of management will not be considered for secondments into bargaining unit positions.

Under the direction of the Manager, Support Services, the successful candidate will collaborate with various business units within the Recreation and Culture Department to gather, analyze and interpret key business objectives and support a variety of initiatives. This position leads the department's strategy for Business Intelligence optimization, supporting and promoting continuous improvement opportunities. A priority for this position will also be supporting the operations, configuration, and training of Xplor Recreation software.

Job Responsibilities

Business Analysis and Consultation

• Use appropriate business analysis techniques to gather detailed business and technical requirements to express the underlying needs of stakeholders so that business solutions can be developed and scope of projects understood by all parties involved.
• Consult with business stakeholders to review current business issues/challenges, identify options for potential solutions, perform gap analysis and assess them for both technical and business suitability.
• Demonstrated attention to detail in gathering and documenting requirements, ensuring accuracy and completeness.
• Develop and maintain departmental business processes to ensure alignment with organizational goals and continuous improvement initiatives.

Research, Reporting and Analysis

• Lead the department's key performance indicators/metrics and reporting requirements, refining and maintaining department dashboards using Business Intelligence tools to help support the department in evidence-based decision making.
• Keep up to date with emerging trends and what other municipalities are doing to make operations more effective and efficient through the use of technology.

Budget and Project Management

• Lead the department annual operating budget process, ensuring department staff have the necessary tools to complete required documents, monitor submission deadlines and support staff when necessary.
• Leads the annual updating of the Rates and Fees document.
• Coordinate various project initiatives within the department and act as a liaison between business units.

Training and Documentation

• Develop training documentation and videos to support staff learning and onboarding for departmental processes and software applications.
• Deliver training sessions and provide ongoing support to staff as needed.

Quality Assurance and Application Support

• Conduct release QA testing for the Xplor Recreation application, ensuring new features and updates meet departmental requirements and function as intended.
• Support the operations, configuration, and training of Xplor Recreation software.

Qualifications

You bring expertise in business process design and optimization, with a strong focus on formal documentation and attention to detail. You have experience in training staff and supporting organizational learning initiatives. You will have graduated from a recognized university or college with a degree/diploma in Business, Information Management or Business Analysis, or equivalent and bring at least 3 years of progressive business analysis experience, with preference in the Recreation and Culture sector. You strive for innovation and excellence and are capable of acting as a change agent. You have demonstrated experience in conducting work process designs and conducting business process reviews, advising on and supporting the implementation of new technologies. You are strategic in your approach to addressing complex issues and demonstrate accountability by ensuring the impact of strategies and programs is measured and shared widely. You encourage cross departmental thinking and collaboration, interpret individual and department concerns, anticipate issues and opportunities, take ownership, use initiative and remain solution focused.

DATED: October 3, 2025

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for the interview is 75%. Only those selected for an interview will be contacted.