Desktop Support Technician

Epic Workstation Support Specialist

Core Responsibilities

• Conduct basic workstation checks (connectivity, login, printing, single sign-on).
• Help update and maintain the Epic master hardware spreadsheet under direction.
• Assist with the configuration and testing of Epic Workstation (LWS) and Print Records (EPR) following documented procedures.
• Perform initial troubleshooting for workstation or printing issues and escalate unresolved issues appropriately.
• Participate in Epic go-live events to assist with device setup and end-user support.
• Shadow team members on site assessments, validations, and Epic print queue management.
• Learn to use internal scripts and tools for validation, kiosk setup, and printer configuration.

Expected Skills / Experience

• Excellent communication and documentation skills.
• Eagerness to learn Epic environment structure and endpoint management concepts.
• Typically 2–4 years of IT support experience or equivalent technical training.
• Strong attention to detail with the ability to follow detailed procedures accurately.

Skills Desktop, Deployment, Troubleshooting, Hardware, Windows, Customer service, Technical support, Imaging, Office 365, Printers, O365, epic

Additional Skills & Qualifications

This candidate will be fully on site, in a customer facing role. Someone with a great personality, go getter mindset, and looking to grow is an ideal fit. Epic and healthcare experience is not a must, but is great to have.

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York, NY.

Application Deadline

This position is anticipated to close on Nov 28, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.