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Customer Service/ Services Support Representative

Provide seamless customer support and resolve inquiries efficiently
New York
Entry Level
1 month ago
NY Staffing

NY Staffing

A government entity providing employment resources and services to New York State residents.

Customer Service Representative

Robert Half Permanent Placement is partnering with a great company in Tonawanda, NY on their search for a Customer Service Representative to join their team. In this role you will be a critical resource and support for a high-impact sales team. This is an in-office role with starting wage of $20 - $22 per hour based on experience and includes a comprehensive total benefits package. Responsibilities include but not limited to:

  • Serve as the primary point of contact for customer inquiries, including answering calls, assisting walk-in customers, and processing fax and e-business orders with accurate pricing and product availability
  • Act as a liaison between customers, the factory, and the sales team to ensure timely communication and resolution of requests
  • Develop and maintain product knowledge to effectively address customer questions and promote services such as free delivery and custom solutions
  • Coordinate inventory availability across the factory and three local WNY offices, ensuring prompt responses to all inquiries within the company's four-hour service commitment
  • Manage inventory including restocking products, coordinating deliveries, and maintaining organized storage areas that reflect brand standards
  • Build strong customer relationships by providing consistent support, identifying new product or service opportunities, and assisting with special requests
  • Collaborate with sales, operations, and inside staff to deliver seamless service, promote value-added offerings, and uphold a culture of zero customer disappointments

Requirements:

  • Demonstrated ability to build and maintain strong, collaborative relationships with customers and colleagues
  • Committed to personal growth and actively contributing to a supportive, positive workplace culture
  • Exceptional verbal and written communication skills, with a clear and professional style
  • Proven capability to work effectively both independently and as part of a team
  • Proficient in Microsoft Office applications, including Outlook, Word, and Excel
  • Highly detail-oriented with strong organizational skills to manage multiple priorities efficiently

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

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Customer Service/ Services Support Representative
New York
Customer Success
About NY Staffing
A government entity providing employment resources and services to New York State residents.