Customer Service Representative

Customer Service Representative

Waterford, NY Job Type: Full-time

This person will work cooperatively with the sales and marketing team to:

• Serve as the first point of contact for customer service and hand-off inquiries as needed.
• Accurately process customer transactions such as orders, quotes, or returns.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Document customer interaction including any required follow up / action items in our CRM software.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability, recommend alternate products based on cost, availability, or specifications.
• Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Manage time effectively, meet personal goals, and work effectively with other team members.
• Prepare basic takeoffs based on plan review and specifications; develop system sizing, layout and accurate bill of materials.
• Work with Manufacturers Representatives', wholesales distributors and installers to quote, follow-up and close business.
• Maintain expert level of product knowledge and application.
• Identify and communicate customer's needs and sales opportunities to help future growth.
• Other duties as assigned

Requirements:

• A High School or GED is required and an associate degree or bachelor's degree in communications, business, marketing, or a related field is preferred.
• Proficiency in Microsoft Office including outlook, word, excel and power point
• Excellent interpersonal, written, and verbal communication skills are required

Physical Demands and Work Environment:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 25lbs.
• Requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment.
• Requires speaking and hearing ability sufficient to communicate in person or over the phone.
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
• Frequently Sitting, standing, walking, keyboarding.
• Required to wear Safety Glasses & Steel/Composite toe shoes while in Warehouse or Manufacturing Areas

Salary Description: $20 to $23 per hour