Operational Key Account Manager

Join Our Operational Key Account Team

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

Join our Operational Key Account Team at Kuehne + Nagel and play a pivotal role in driving operational excellence and process improvements to enhance customer satisfaction. As a global operational key account manager, you'll be the bridge between our customers and operations, ensuring we deliver on our customer promise every day.

How you create impact:

• Build and maintain strong customer relationships through regular engagement and trust-building.
• Clarify, negotiate, and formalize operational requirements with customers.
• Design and implement customer-specific solutions to boost satisfaction and loyalty.
• Act as a subject matter expert on our service offerings to support new business.
• Serve as the single point of contact for new business implementations and joint projects.
• Identify operational risks and communicate them effectively across teams.
• Represent customer needs within the broader Kuehne + Nagel operational organization.
• Create and maintain master operating procedures (MOPs) and support local SOPs.
• Support system setup and process automation initiatives.
• Define and negotiate key performance indicators (KPIs) with stakeholders.
• Develop reports to monitor performance and analyze root causes of non-performance.
• Present data and insights during global business reviews and assist in preparation.

What we would like you to bring:

• 6+ years of sea and/or air logistics operations, order management systems, and process improvement experience.
• 3+ years experience in an account management role.
• Experience leading cross functional projects.
• Project management certifications like PMP or Kaizen beneficial.
• Excellent communication skills and a proactive approach to problem-solving.

What's in it for you:

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $85,000 and $105,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the employee services HR help desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.