Manager, Bentech Support & Solutioning

Manager, BenTech Support & Solutioning

Our Digital team is seeking a Manager, BenTech Support & Solutioning, who will lead a dynamic team of API Solution Leads and BenTech Partner Support Leads. This leader will be responsible for shaping the strategy of partner integrations and maturing the support model for our benefits technology ecosystem. The ideal candidate has leadership experience, deep knowledge of Benefits Technology, and a commitment to continuous improvement and customer excellence. This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and broker technology. Our goal is to cement our market leading position and innovate using technology to capitalize on new market opportunities. This is a unique opportunity to shape the future of Group Benefits and deliver meaningful change for our customers and partners.

You Will:

• Manage, mentor, and develop a team of API Solution Leads and BenTech Partner Support Leads, fostering a culture of collaboration, learning, and high performance
• Foster a collaborative, customer-centric, and innovative team culture
• Provide coaching and guidance to support professional growth
• Build our broader API and integration strategy, aligning business objectives and market opportunities
• Champion the API strategy across the organization, aligning business and technology objectives
• Act as a liaison between technology, business leadership, and external partners, ensuring alignment and clear communication
• Ensure timely and effective resolution of partner and client issues related to integrations, platform functionality, and technical troubleshooting
• Oversee the documentation and tracking of customer interactions, ensuring SLAs are met and recurring issues are addressed
• Escalate complex issues appropriately and drive long-term solutions in partnership with Product and Development teams
• Mature our business model, engage with business leaders and partners to identify opportunities, resolve issues, and advance integration capabilities
• Represent the organization's interests in industry forums and among carrier and BenTech partners
• Monitor adoption, consumption metrics, and user feedback to identify improvements and ensure solutions remain best in class

You Have:

• Bachelor's degree or equivalent work experience.
• 5+ years of experience in benefits technology, SaaS, or related fields, with at least 3 years in a leadership or management role
• Proven experience managing and delivering complex, multi-year programs across business and IT
• Strong technical acumen, with deep understanding of APIs, EDI workflows, and data integrations
• Excellent problem-solving, communication, and stakeholder management skills
• Customer-centric mindset, with a passion for delivering exceptional service
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities
• Experience with benefits administration, HR platforms, or payroll systems is a plus

Reporting Relationship: As a Manager, BenTech Support & Solutioning, you will report to the Sr. Product Manager, Head of Benefits Technology Strategy

Location: The work arrangement for this position will be hybrid (3+ days per week in a local Guardian Office).

Salary Range: $103,450.00 - $169,960.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship.

Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.