IT Support

Technical Support Position

BCforward is currently seeking a highly skilled Technical Support professional. The position is located in New York City, NY with an anticipated start date of 01/05/2026. This date is subject to change, and BCforward will provide official notice ahead of a confirmed start date. The expected duration is 24+ months with a strong possibility for extension. The pay range is $35/hr to $39.77/hr on W2.

Job Type: Full Time (>=40 hrs weekly), Contract, Onsite

Must Have Skill Sets:

• 3-5 years experience providing software/hardware support, server, cisco technology knowledge in a professional setting
• Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams, Outlook, and WinOS
• Prior experience assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
• Previous experience working in ServiceNow (a plus) ticketing system or similar
• Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk
• Strong customer communication and service skills
• Knowledge of two factor authentication
• Ability to work independently in a fast pace high profile environment
• Ability to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed

Day to day: This is a professional banking setting with a high touch and executive level user community. Requires great customer service skills and ability to:

• Configure, install, and test hardware components, hardware deployment replacements
• Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
• Provide cross-divisional troubleshooting by updating and maintaining tickets
• Reimaging PCs, backing up and restoring user data
• Installing and validating correct software versions on devices and confirm functionality
• Utilize Wells utilities to troubleshoot end-user machine functionality
• Documenting service events accurately in work orders and ticketing systems

Keywords: Technical Support, Desktop, Servicenow, Ticket, VDI

Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format. Please reference job code 248417 when responding to this ad.