Helix Sales Customer Success Account Manager - East Territory

BMC Helix Sales Customer Success Account Manager

At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot. We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision. We are laser-focused on delivering real value to our customers by accelerating innovation and the application of agentic AI in digital service and operations management for IT organizations around the world.

BMC Helix Software Sales Professionals have the power to transform entire organizations. With your high-energy, dedication, and passion you will focus on designing and executing a go-to-market strategy, delivering revenue growth and customer happiness. Join us as a Sales Customer Success Account Manager for our Eastern United States! As a Customer Success Sales Account Manager, you will lead your customers to achieve the full value of their BMC investments by helping them to identify additional Customer Success and Professional services.

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Act as the main point of contact for your customers. Following the initial subscription deal you will partner and be supported by top talented consultants; delivery leads and architects to ensure the optimization of your customers' investments as well as increasing profitable revenue for BMC.
• Work towards planning and exceeding customer success sales targets by coordinating all the sales team members to build an effective pipeline and execute each phase of the Value Selling process.
• Act as a BMC brand ambassador, both internally and externally, and build trust and confidence with customers, partners, and colleagues through integrity and professionalism.
• As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself, and be the innovator when it comes to solving everyday problems.

To ensure you're set up for success, you will bring the following skillset & experience:

• Experience in both Sales and Customer Success leading organizations through Digital Transformations
• You will have worked effectively as a team member while also providing team-on-team leadership and orchestrating the internal and external resources needed to effectively lead a professional services sales process.
• You are a real business Hunter and have previously demonstrated your ability to further develop business as a trusted partner by an in-depth understanding of pipeline, business practices, industry trends, and competitive landscape.

Why Work Here? Because You'll Matter. We're not hiring for roles-we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life-and your work make a difference. We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in-you'll be backed up.

Make Your Mark At Helix If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country-specific benefits. At BMC, it is not typical for an individual to be hired at or near the top of the range. This roles compensation includes a mix of base salary and variable pay. The base salary range is $104,000 - $156,000, with an On-Target Earnings (OTE) range of $208,000 - $312,000. It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. Minimum Salary: 104000.00 Maximum Salary: 156000.00 Salary Unit: Yearly