Enterprise Account Manager

Account Manager

Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Position Summary

Acting as a single point of contact, the Account Manager is responsible for uncovering revenue generating opportunities from Astound's existing customers. Primary emphasis will be on growing revenue from this base, controlling customer churn, and contracting clients that are currently without agreements. The role will be both customer facing and on the phone.

Responsibilities Include

• Manage, up-sell, and renew agreements of existing base
• Secure month-to-month customers into long term contracts
• Oversee bulk video accounts
• Reducing customer churn
• Track, manage, and report ongoing activity relative to plan
• Identify competitive pricing solutions for customers
• Manage a module of named accounts
• Performs other duties as assigned

Qualifications

Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers using Customer Relationship Management (CRM) and other organic systems. Ability to communicate with C level executives within an organization. Experience in technology sales, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies. Technical skills related to network and transmission design and local access services is a plus. Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications. Operational understanding of telecommunications ordering, provisioning, and billing processes. Working knowledge of general marketing principle tools and processes. Skills necessary for decision making and maintaining customer retention. Strong communication and business writing skills.

Required Qualifications

Education: High school diploma or equivalent required.

Preferred Qualifications

4 year College degree. Minimum 3 years' experience selling data and or voice services. Involvement in trade and commercial organizations to expand the market awareness of the company.

We're Proud to Offer a Comprehensive Benefits Package Including

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

Base Salary: The base salary range in New York for this position is $99,300-$107,844, with opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to New York and may not be applicable to other locations. Commissions at plan: Targeted commissions at full attainment are twenty-one thousand, six hundred dollars annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Our Mission Statement

Take care of our customers. Take care of each other. Do what we say we are going to do. Have fun.

Diverse Workforce / EEO

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only)

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only)

https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf