Client Success Manager

Client Success Manager

The New York Times is committed to seeking the truth and helping people understand the world through independent journalism. As a Client Success Manager, you will oversee customer success and retention for our advertising clients by providing best-in-class, daily account management. You will act in an internal and client-facing role, reporting directly to the Executive Director of Business Operations and Enablement. Responsibilities include: supporting an important set of accounts through the full life-cycle of the business, leading client contact and coordination with top-tier clients to ensure best-in-class, high-touch service, developing relationships with advertising agencies and clients, managing and facilitating a smooth sales process from pre-sale through post-sale, assisting the Sales Director with renewals, ensuring the timely creation and delivery of our best work to clients, working with Sales and Business Operations teams on the assigned client accounts, leading workflow of pre- and post-digital and print ad campaigns, managing client communications, leading non-pitch meetings, monitoring the business of the account, assisting sales with pipeline accuracy, overseeing pre-launch campaign execution, participating in strategic and creative brainstorming sessions, improving workflows and best practices, working with the Head of Industry and respective sales leads for the assigned set of clients, and demonstrating support and understanding of our value of journalistic independence.

Basic qualifications include 1+ years of experience in digital/print advertising/media experience in advertising sales coordination roles, experience managing relationships with a range of customers around personal account management and category support while under deadline constraints, and a long-term commitment to learning and category of business. Preferred qualifications include a Bachelor's Degree, digital media experience, and experience in digital product organizations.

The hourly rate of base pay for this role is $44.48 — $46.71 USD. The New York Times Company is committed to being the world's best source of independent, reliable and quality journalism and embraces a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. The Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws.