Client Services Analyst

Sr. Analyst/Lead of TVP Operations

This position is a member of the TV Production support team. Responsibilities include owning high priority and complex workplace issues through resolution, sharing results with the team lead, manager, and client service director. Provide end user workplace support including issue resolution, upgrades/patches, new software installations, and general Q&A across PC, Mac, smartphones, tablets, BlackBerry, and peripherals. Proficiency in Mac OS X and Mac OS X Server administration, Unix Command Line, VMware, Microsoft Windows, Microsoft Office, Final Draft, Final Cut Studio, QuickTime, and Adobe Creative Suite is required. Must be willing to work overtime, nights, holidays, and weekends, often with short notice. Self-sufficient and proactive with the ability to multi-task and prioritize assignments under high pressure in a fast-paced, deadline-driven environment. Ability to work within a team environment.

Escalate high priority and complex issues exceeding a timeframe of 1-hour of diagnosis time and 1-hour of troubleshooting to the technical lead and/or CS Manager. Install new workplace devices for end users including PC, Mac, peripherals, smartphones, and tablets, etc. PC refresh vs. new hires. Brainstorm workplace solutions where standard offerings are not available and collaborate with the technical lead to create a proposal. Conduct PC refresh pre-site surveys to identify requirements for any hardware or software procurement. Assist with small office moves; primarily computer disconnect/reconnect. Discuss and prioritize office moves with CS Manager. Assist with troubleshooting by partnering with other IT teams across the organization (Business Technology, Infrastructure, etc). Study new workplace technologies and attend/recommend training where needed (with CS Manager). Provide feedback from end users to their Client Services Manager. Manage Business Aligned Client Services Team including Technical Lead, Coordinator, and Analysts. Maintain solid business relationships: communicate and provide bi-weekly updates regarding overall health of client services support along with status of planned infrastructure changes, which affect the end user experience. Continue to gather opportunities for improvement and attend business departmental staff meetings to provide updates. Identify, document, and maintain list of department leaders & key business contacts. Seek out and communicate upgrades impacting the workplace. Includes workplace related changes through workplace technology team (HW/SW upgrades), security team (PC patches), enterprise services team (email/identity mgmt.)

Top skills include PC, Mac, Final Cut, Final Draft, Movie Magic Budgeting, all in one printers, secure printing, WAN, LAN. Additional skills and qualifications include experience with all in one printers and secure printing. Experience level is intermediate. This is a contract to hire position based out of New York, NY. The pay range for this position is $25.00 - $37.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: medical, dental & vision; critical illness, accident, and hospital; 401(k) Retirement Plan – pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off/leave (PTO, vacation or sick leave).

This is a fully onsite position in New York, NY. Application deadline is anticipated to close on Jan 2, 2026.