IT Help Desk Intern

Summer College Intern

NOTE: This summer internship is for up to 13 weeks, starting from the first day of the internship and ending no later than September 4, 2026. Interns are expected to work 35 hours per week in person.

About the Team: At the NYC Department of Buildings, we are responsible for ensuring the safe and lawful use of buildings and properties by enforcing the NYC Construction Codes, Energy Code, and Zoning Resolution. We facilitate compliant development with integrity, efficiency, and professionalism. As an Agency, we are committed to remaining a premier municipal building organization, dedicated to enhancing the quality of life for all New Yorkers and making our city safer. As an employer, we are committed to improving our performance and developing procedures that are streamlined, understandable, and transparent.

The IT Operations Help Desk is the primary intake for all IT requests, notification of systems issues, and general inquiries. As new systems are developed or business units are added to existing systems, the number of requests increase weekly. The Help Desk receives several hundred requests a week, including password resets, Outlook issues, and general outages. The intern will assist with PC configuration and set up as well as work on PC related issues. Additional duties include assessing and responding to individual issues submitted to IT (ticketing), software resolution, and hardware resolution.

Position Responsibilities: Under the direction and supervision of the Deputy Director, Help Desk, the intern will:

• Work in or manage a service desk environment
• Work on system projects
• Work with ticket system, SERVICENOW, OTI.
• Create tickets for the DOB staff as requests are submitted
• Handle IT tasks such as: reset user password, moving PCs, basic Excel spreadsheet reviews, and Pivot Table creation

Major/Field of Study: Information technology, computer science, management information systems, data processing, or closely related field

Minimum Qualifications: As of June of the Program year the prospective intern must be a student matriculated in a college or be a recent college graduate (winter/spring term of the Program year). NOTE: Appointment to this title is only valid for the duration of the Program, June - August each year.

Preferred Skills:

• Team focused, desire to support and help a team succeed
• Strong Office 365 skills (Teams, Excel, Word, Bookings, etc.)
• Strong customer service and communication skills, ability to identify VIP clients and handle customer complaints
• Extremely organized and able to prioritize/triage issues knowledgeably ensuring that Service Level Agreements are met, and emergency issues are handled timely
• Strong troubleshooting, diagnostic, and problem-solving abilities
• Strong organization skills including detailed time entry and documentation
• Familiar with Windows 10 and with Microsoft Office applications 2010
• Familiar with applications AutoCAD, Visio, etc.
• Familiar with General Network knowledge (DNS, TCPIP, Printer configuration, etc.)
• PC knowledge for basic connections and system replacements
• Be able to move 50 lbs.
• Must be able to work well independently, with a team, and across departments
• Willing to travel to other offices for critical projects
• Willing to participate in on-call rotation for off-hours coverage when needed (nights & weekends)
• Punctual and reliable
• Always demonstrates professionalism
• Strong customer service and communication skills

Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.

Residency Requirement: This internship does not require residency in a specific location however, interns must report to the work site in person.

Additional Information: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.