CMVT Customer Service Rep

Job Title

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency's management of the City's cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board. Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds performs account adjustments and respond to refund inquiries from the public. The Business Commercial Motor Vehicle Tax (CMVT) unit is responsible for providing customer service for Medallion and Non-Medallion respondents that meet the necessary requirements. The CMVT unit is seeking a highly motivated, highly organized, and detailed oriented individual to serve as a customer service representative. Reporting to the Manager of CMVT and Parking Tax Exemptions, specific duties for this position include, but are not limited to the following:

- Assist respondents via E-mail, web message, phone, walk-ins.

- Manage customer accounts by adding, removing plates from accounts.

- Handling / processing CMVT payments and refund requests.

- Resolve complex problem cases related to the CMVT.

- Work on CMVT tasks through BTCS system.

- Assist with coordinating the annual CMVT Bulk Filer process.

- Assist with preparation for the annual renewal process for Commercial Motor Vehicle Tax (CMVT).

- Process other Business Tax forms and requests.

- Assist with ad hoc request as required by the unit director or Assistant Commissioner

- Communicate with various large Corporations regarding their fleet of vehicle for CMVT

- Serve as one of the unit's alternate BTCS testers.

- Research and issue TLC Commercial Motor Vehicle Tax Clearance Letters.

- Communicate with various internal units within DOF.

- Process Bulk File Process for the commercial motor vehicle tax.

- Assist DOF Collections and Sheriff Department.

- Assist with Parking Tax Exemptions Unit daily functions.

Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.