Service Desk Technician

Join Our Team

We are looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What You Will Experience In This Position:

• Address assigned issues and escalations that require advanced problem solving.
• Strong teamwork skills and collaborate effectively with other team members.
• Troubleshoot moderate to complex hardware, software, network, and operating system issues.
• Participate in projects to improve IT operations and systems.
• Collaborate with various groups to understand their technology needs and challenges.
• Take ownership of issues to ensure timely resolution according to SLA.
• Analyze, diagnose, and resolve moderately complex end-user problems.
• Provide remote support for systems and applications.
• Expedite issue resolution by coordinating with team members and management.
• Accurately document details of issues, troubleshooting, and resolutions.
• Maintain knowledge base articles to assist other technicians.
• Identify appropriate assignment groups and transfer tickets accordingly.
• This role will involve a mix of exposure to different working areas: office, production and the warehouse.

You Have:

• Ideally 3+ years supporting Windows and iOS environments in large enterprises
• Working knowledge of Windows 10/11, Office 365, iOS, device management.
• Working experience with SCCM, Azure AD, Active Directory, O365
• Previous experience with networking fundamentals including TCP/IP, DNS, DHCP, and VPNs - would be an added advantage
• Experience supporting the deployment and changes of networking infrastructure.
• Previously worked with ticket management systems (Fresh Service experience a plus).
• Maintain accurate inventory of IT assets.
• Ability to lead customer relationships with a diplomatic demeanor and professionalism.
• Strong problem solving and advanced troubleshooting skills.
• Detail-oriented with strong documentation skills.
• You are proactive, with a strong desire to continuously expand your technical knowledge!
• Languages: Romanian & English (spoken and written advanced skills)

We Have:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
• Commitment to strengthen communities where our employees live and work
• We encourage and support the philanthropic activities of our employees worldwide
• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance
• Benefits to support the lives of our employees
• At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.