Customer Service Representative

Customer Service Representative

We're looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

In this role, as a Customer Service Representative, you'll provide support for Customer Care Teams to assist in accurate and fast order processing, ensuring exceptional service delivery. Your primary goal is to enter orders and other inquiries promptly and accurately, resolving issues while adhering to company policies and be part of enhancing customer satisfaction. You'll be the main point of contact for customer care, nurturing positive relationships and collaborating with various departments for consistency and effectiveness.

Job Responsibilities:

• All activities are to be executed in an efficient and friendly manner to the satisfaction of our customer within the nVent policies.
• Creation and administration of quotes based on the instruction of the outside sales representatives or Area Sales Managers.
• Accurate order entry in our order management tool.
• Management of open orders; communicate delays to customers, follow up on due and overdue orders internally with traffic and materials management.
• Phone duty; answer to telephone calls assuring the highest possible availability on the phone.
• Create up- and cross-selling opportunities taking inquiries from customers as a possibility to up- and cross sell.
• Provide (first level) product information based on information available in the catalogues and nVent knowledge systems.
• Forward (second level) product information requests to field engineers or agents.
• Claim handling from customers, ensuring claims are closed within a reasonable timeframe according to nVent Key Performance Indicators.
• Administration of stock returns.

You Have:

• Educational background in an area such as commerce, business, administration or similar
• Proficient in English and Italian.
• Great organization skills
• Customer focused approach, with excellent interpersonal skills
• Positivity and Energy: Friendly and approachable personality.
• Effective Communication: Clear and concise communication in English.
• Problem-Solving Skills: Analyze issues and find effective solutions.
• Collaboration: Work well with colleagues from various departments.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Full availability, i.e., no other permanent commitments.

We Offer:

• A contract governed by the CBA Metalektro
• 8% holiday allowance
• A 13th month, paid out in December
• 27 holidays + 13 ADV days per calendar year
• Collective health insurance
• Employee Assistance Program
• The option to buy shares from nVent
• Bike plan, use up to €1.000,- from your gross salary to purchase a bike

We Have:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE.
• Commitment to strengthen communities where our employees live and work
• We encourage and support the philanthropic activities of our employees worldwide
• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance
• Benefits to support the lives of our employees
• At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.