Customer Service Representative

Job Opportunity At Nvent

We're looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What You Will Experience In This Position:

• Responsible for the processes order and quote entry into the ERP system.
• Management of customer back-orders and lead time inquiries, including working with Planning and Manufacturing to determine accurate shipping dates.
• Resolution of price discrepancies identified at the time of order.
• Answer inquiries received via phone and email, often by working with other departments such as Transportation & Distribution, Product Management, Engineering, Technical Support, Sales, Planning, and Finance to facilitate a resolution prior to communication with the customer.
• Work with our SalesForce.com CRM to respond to customer inquiries.
• Understands customer needs in making day-to-day decisions and frequently provides feedback or takes action on changes in customer requirements.

You Have:

• Bachelor's degree preferred in Business Administration, International business.
• +3 years of experience in Customer Service.
• +3 years of experience or knowledge of ERP/order management systems.
• Bilingual Preferred.
• Desirable experience in the electrical sector.
• Strong communication/interpersonal skills.
• Ability to multi-task and balance shifting priorities to satisfy customer requests.
• Ability to speak with a wide variety of internal and external customers.
• Ability and willingness to work with different departments within the corporation as part of fulfilling customer service excellence, including - but not limited to - technical support, engineering, sales, product management, and shipping & receiving.

We Have:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• Commitment to strengthen communities where our employees live and work
• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:
• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.