Customer Service Representative - EMEA

Customer Service Representative - EMEA

Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company's disruptive and innovative products compete in the Functional Beverage and Active Nutrition segments, under three consumer-loved brands: C4® (one of the fastest-growing energy drink brands in the United States and the #1 selling global pre-workout brand), XTEND® (the #1 post-workout recovery brand in the United States), and Cellucor® (an award-winning sports nutrition brand created in 2002).

Since its founding 20 years ago, Nutrabolt has set out to meet the discerning needs of performance athletes and fitness enthusiasts, while appealing beyond this core group to include consumers around the globe who are making healthy, active living a daily priority.

As a Certified Great Place to Work, Top Workplaces USA honoree, Fortune Best Workplace in Texas, and more – Nutrabolt cares deeply about our people, planet, and the communities we serve. Here, our teammates are united by our mission, and take ownership in creating a healthy workplace environment that promotes strong bodies, clear minds, and a culture of respect and belonging for all.

Note to applicants: This role is located in the London, UK area.

Who You Are

As Nutrabolt's Customer Service Representative - EMEA, you will support our Europe and MENA customers through order management, order entry, and international documentation submission. You will be responsible for providing an unmatched level of customer service to all of our corporate accounts daily.

What You're Good At

• Supporting the corporate sales team with all order fulfillments, order management or related projects, and other tasks.
• Managing and maintaining corporate sales accounts within our ERP system ensuring the set-up and maintenance is timely and accurate.
• Assist in handling the input of direct sales order requests.
• Produce, manage, and submit needed international documentation required for customs clearance. Experience essential to this role from European and Middle East countries.
• Manage and process all return orders/credit orders for corporate/international accounts.
• Ensuring all shipment requirements are complete and communicated to the Logistics Team for order fulfillment within given time constraints.
• Ensuring external and internal customers receive world-class customer service including accurate and consistent communication.
• Tracking all customer requests, setting timelines, and holding all internal and external customers accountable for meeting the deadline.

What You Contribute

• 1-3 years of experience in the service industry, preferably with a FMCG company
• Detail oriented
• Strong organizational skills and ability to prioritize in a fast-paced environment
• Service driven and enjoys meeting others' needs daily
• Bilingual, trilingual, or multilingual is a plus
• Self-starter and can effectively manage time with little to no supervision
• Remains calm and can calm others in a frustrating or stressful environment
• Has a passion for the fitness industry and believes in what we do
• Ability to build strong internal/external relationships

In This Position, Your Goals And KPIs Will Be Focused Around:

• Customer satisfaction
• On-Time In-Full (OTIF) delivery
• Order Cycle Time
• Out of Stock Management

Why Nutrabolt?

Nutrabolt cares about our teammates' physical, mental, and financial wellness by providing benefits like: competitive health insurance, life insurance, mental wellness programs, pension matching, and a Lifestyle Spending Account.

We offer competitive paid holidays and volunteer time off.

We want you to reach your full potential at work by taking care of all loved ones at home. We provide paid parental leave, in addition to reimbursement for expenses related to childcare, fertility treatments, legal fees, and more through our Lifestyle Spending Account.

Employment Type: Full-time

Work Environment: Hybrid, 2 days in office and 3 days remote.