Customer Success Manager SAP 80 - 100% (w/m/d)

Customer Success Manager Sap 80-100% (W/M/D)

Empowering you – to unleash your ability to grow!

As part of the global NTT DATA Group, one of the top IT service providers worldwide, we stand for our open and sustainable actions. More than 16,700 employees from over 90 nations in more than 30 countries show that diversity is a key part of our DNA and we live tolerance and respect every day.

As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people who drive innovations - from consulting and implementation to managed services and beyond. With SAP at the heart and a strong partner network, we continuously improve solutions and technologies to make them work for companies – and their employees.

Our success is based on TEAMWORK, INNOVATION, TRUST, and SUSTAINABILITY – this is the heart of our company culture.

Do you want to take the next career step and be part of our highly qualified team? Then shape innovative projects and accompany our customers as a long-term partner on their journey into the digital transformation era!

Are you ready to break new ground?

Locations: Bern (PostParc, Bahnhof Bern) or Zurich-Airport (TheCircle)

What you can expect from us:

Team-oriented company culture, characterized by flat hierarchies and communication on equal footing

Active shaping of your future and independent action

Targeted career development with our career model and individual development programs

Inhouse-training academy with a wide range of professional trainings, soft-skill trainings, SAP Learning Hub, and certification opportunities

Freedom to realize your latest technologies with your own ideas and transport them to our customers

International development opportunities and a worldwide network

Flexible working hours and a modern workplace in the top location "The Circle" or directly in Bern at the railway station (PostParc)

Are you passionate about challenges?

As a "Customer Success Manager SAP," you will take on the role of "SAP Customer Engagement Manager" for our cloud customers. Your main tasks will include:

Promoting adoption and usage – ensuring that customers actively use SAP cloud solutions and achieve added value

Maximizing customer value – developing strategies to increase the long-term business benefit for the customer

Defining the roadmap and success path – planning and accompanying the implementation, usage, and further development of solutions (release planning / life cycle management)

Managing renewals and upsells – securing contract renewals and identifying cross-/upselling potentials, such as AMS support, security support, and other SAP operation services

Single point of contact – central contact person for the customer and relationship management at C-level

Conducting business reviews – regular status and strategy discussions with customers, integrating feedback

Enablement and community integration – connecting customers with SAP communities, trainings, and best practices

Governance and escalation management – ensuring processes and handling critical situations

License compliance and risk management – monitoring compliance with license terms and minimizing risks

Cooperation with internal teams – close coordination with sales, delivery, and support for holistic customer care

Then convince us with your potential!

A successfully completed degree in (business) informatics, a successful apprenticeship in informatics, business administration, or a similar field related to SAP.

You have experience in IT service management and ideally ITIL certified

Ideally, you already have experience as a Customer Engagement Executive (CEE) in the context of "S/4HANA Cloud Private / Public Edition"

You are a professional in service delivery management and bring knowledge of the SAP project methodology "SAP Activate"

Your pronounced customer, service, and team orientation, as well as your communication skills, characterize you

You are committed, reliable, team-oriented, and enjoy intensive customer contact

Excellent German language skills in speech and writing, as well as good English language skills, complete your profile

Apply now!

We look forward to receiving your complete application documents including location preference, salary expectations, and earliest possible start date.

Empowering you - to work where it works!

Claudia Kaufmann

E-Mail: careers-solutions-ch@nttdata.com

We transform. SAP® Solutions into Value