Senior IT Service Desk Analyst – Network & Connectivity

Senior IT Service Desk Analyst

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

We are looking for an experienced Senior IT Service Desk Analyst to join our External Connectivity Operation Team supporting network connectivity services for our client.

The client-based CCR system is where the Internal Administrators register all type of Network Connections (Firewall, Proxy, IP, SecACL, AppSense, Network Segmentation, Internet Baseline).

The role will be responsible for supporting the internal users via mail, ServiceNow or phone if any question or issues appear regarding the CCR system, as well as registering the AppSense request into the CCR system.

The main goal is to analyze, help, document and work with partner teams to solve any CCR and AppSense request or issues.

Main Responsibilities:

• Assist business requestors regarding any Connectivity related issues, via e-mails, Teams, Network Segmentation Requests or ServiceNow tickets
• Analysis of the incoming CCR issues' details and promote the solution
• Assist business requestors with gathering necessary business and technical details required to complete request entries on TPA AppSense requests
• Analysis of AppSense connectivity requests and registering into application
• Support internal and external audits of the various processes and procedures in use
• Support external connectivity risk and reconciliation technical research
• Support the ServiceDesk processes
• Collaborate with the other External Connectivity Teams
• Participate in projects and ad-hoc tasks
• Check the ongoing ServiceNow issues and providing feedback, analyzation
• Escalate the CCR tool related issues to L2 and / or L3 Dev team based on the analyzation of the issue
• Collaborate and resolve complex issues regarding CCR and its tools (SN, Skybox, CSI, etc)
• Create and update process document for all SD process and keep them up-to-date

Skills and Experience:

• Microsoft Excel data manipulation – pivot tables, filtering, sorting
• Networking certifications a plus (CCNA, ICND1, CCENT, CompTIA Security, etc.)
• Intermediate understanding of network infrastructure, specifically knowledge of AppSense technologies
• Basic understanding of AD Management Tool (ADMAN) a plus
• Good communication skills
• Good / quick analytical skills
• Fluency in English

Workplace type: Hybrid Working

About NTT DATA: NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer: NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.