Oracle EBS SCM Technical Support Analyst - Remote

Oracle Ebs Scm Technical Support Analyst - Remote

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Oracle EBS SCM Technical Support Analyst - Remote to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Responsibilities:

• Must be able to work a 9:00am to 6:00pm PST shift in order to provide coverage during the clients' work hours.
• Perform technical support and functional analysis for the triage, root cause analysis, and development, testing and deployment of fixes in response to support tickets.
• Provide expert knowledge of Oracle EBS Supply Chain applications including order to cash, inventory, purchasing, manufacturing.
• Coordinate with other team members on the analysis and resolution of tickets.
• Communicate with business users for clarification of tickets as required.
• Coordinate with team members to define and develop solutions.
• Provide documentation of system technical and configuration changes.
• Support testing and deployment of new solutions.
• Provide knowledge transfer and/or training to business users as needed.
• Facilitate and support client staff with testing activities.
• Utilize best practice processes around work assignments, project management, and quality of output while maximizing overall performances.
• Build relationships with customers to improve services and ensure service levels are being met
• Manage Oracle SRs and participate in Oracle provided action plans for issue resolution.
• Coordinate with offshore team to ensure quality delivery of all work products.

Required Skills:

• More than eight years of experience upgrading and supporting Oracle EBS SCM applications.
• Expert knowledge in at least three areas of EBS SCM including order to cash, inventory, procurement, manufacturing, warehouse management, etc.
• Broad understanding of the EBS SCM modules and how they interact.
• Experience and high proficiency in resolving Oracle EBS tickets and service requests.
• Proficient in technical development tools in EBS and developing and testing EBS solutions.
• Proficient with reports development in EBS.
• Proficient with running and monitoring jobs in EBS.
• Bachelor's degree in Computer Science or Engineering or equivalent work experiences
• Training and hands on experience on Oracle Fusion projects.
• Outstanding verbal and written communication skill.
• Ability to work in a Consulting and team environment.
• Impeccable customer service and interpersonal skills.

Nice to Have

• Experience working in an onshore/offshore model
• Oracle Fusion applications certifications