Helpdesk Senior Associate - technical Support

Helpdesk Senior Associate-Technical Support

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate-technical support to join our team in Noida, Uttar Pradesh, India.

Roles and Responsibilities

- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

- Activities include recognition, research, isolation, resolution & follow up steps.

- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

- Sound knowledge of ITIL best practices around Incident & Request Management procedures

Qualifications:

- Helpdesk Associate at Grade-4 position in Service Desk

- Must be a Graduate. B.Tech/B.E or any other technical degree preferred

- Good communication skills with 1 year of international calling experience

- Good comprehension & writing skills

- Must possess excellent customer handling skills

- Should be comfortable to work in rotational shift with 24x7 support window

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.