Business Support Analyst - EAST

Business Support Analyst - EAST

The SAP Business Support Analyst is accountable for supporting and training users on NRG's Work Management tools across Plant Operations. This role provides leadership and technical expertise to ensure successful implementation and continuous improvement of work management initiatives. The analyst serves as a key liaison between business users and technical teams, ensuring seamless integration and optimal use of SAP and related systems.

Essential Duties/Responsibilities

• Provide user support for SAP, Fiori, Mobility, and NWBS/Project-related requests
• Understanding of TRACK Contractor Management System
• Manage security access
• Respond to training requests and deliver user education sessions

SAP Support

• Support SAP Plant Maintenance and associated modules
• Troubleshoot and resolve SAP-related issues
• Collaborate with IT and business teams to enhance SAP functionality

Training

• Develop and deliver training materials for SAP and related tools
• Conduct workshops and one-on-one training sessions
• Ensure consistent user adoption and process compliance

Tools and Applications

• Leverage reporting tools for data analysis and performance tracking
• Support integration and interface activities between systems

Integration and Liaison

• Act as a liaison between Plant Operations and IT teams
• Facilitate cross-functional collaboration to improve work management processes
• Support change management and continuous improvement initiatives

Working Conditions

• Hybrid reporting to an office with occasional plant visits or remote work
• Willingness to work outside normal business hours as necessary, especially during critical issue resolution and to achieve project milestones
• Moderate level of travel outside of home office

Minimum Requirements

• Relevant industry experience
• Experience in planning, scheduling, and maintenance management

Preferred Qualifications

• Five years of power generation experience
• Heavy industry Maintenance
• BS or BA degree in a business or related field
• PM, PDM experience

Additional KSAs

• Proficient in SAP
• Knowledge of scheduling tools
• Proficient in Microsoft Office Suite products such as Excel, Word, PowerPoint and Teams
• Proficient in communicating with large groups of peers or superiors
• Reconciliation, analytical and critical thinking skills required
• Works well under pressure, remaining focused and calm in the face of distractions and changing priorities
• Ability to prioritize workload
• Ability to work across organizations to improve processes and practices
• Influence improvements without being the boss
• Active listening skills to mitigate concerns and process improvements
• Capability to manage projects and initiatives aimed at improving process
• Proven ability to identify issues and develop effective, practical solutions
• Manage work on own including planning work and executing goals and priorities

Physical Requirements

Demand Frequency

• Requires travel to sites to perform duties and responsibilities Occasional
• Required to follow and use all appropriate personal protective equipment if working in a plant environment Constant

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.