Customer Onboarding Manager

Customer Onboarding Manager

We're looking for a driven Customer Onboarding Manager to lead enterprise client onboarding and ensure the successful adoption of our ESG data management platform.

Based in Dubai, starting in KSA — your chance to shape the success of one of our largest client partnerships! For the first six months, you'll be stationed in Saudi Arabia to oversee the onboarding of one of our biggest and most strategic clients, before continuing your work from our Dubai hub.

You'll own the end-to-end onboarding process, coordinate across Customer Success, Product, and Engineering, and ensure a smooth, valuable, and timely launch for every client. If you thrive in fast-paced environments and love making customers successful, we want to hear from you!

Your responsibilities will include:

• Collaborate to Define Success: Partner with enterprise-level customers to establish clear onboarding objectives, milestones, and success metrics aligned with their business goals, ensuring shared accountability and clear project management for achieving a seamless implementation and meaningful outcomes.
• Operate with a "One Team" Mentality: Champion cross-functional collaboration and alignment with Customer Success, ESG Implementation, ESG Adoption Services, Product, and other teams to ensure the onboarding process is smooth and efficient, driving exceptional results for your customers.
• Build Strategic Relationships: Develop strong, trusted relationships with customers by understanding their business priorities and ESG goals. Focus on collaboration, platform configuration, and project management, ensuring customers feel supported throughout the onboarding process.
• Drive Platform Engagement: Lead efforts to expand platform adoption during onboarding, ensuring customers are set up for success with tailored training, enablement programs, and proactive touchpoints to drive long-term value.
• Manage Projects with Precision: Oversee the customer onboarding process from start to finish, including defining project scope, deliverables, timelines, and ensuring clear, proactive communication. Anticipate potential challenges and lead cross-functional teams to resolve them quickly, ensuring projects are delivered on time and to specification.
• Deliver Seamless Onboarding: Partner with the CSM and ESG Implementation Services team to deliver comprehensive training and resources, equipping customers with the knowledge and tools to fully leverage Novisto's platform from day one.
• Showcase Impact: Capture and share success stories from the onboarding process, demonstrating the tangible value Novisto brings to their business. Ensure these stories are celebrated both internally and externally as part of our ongoing commitment to customer success.

What we are looking for:

• 3+ years of relevant work experience in Customer Onboarding, Project Management experience, preferably in an Enterprise SaaS environment
• Deep caring about customers and a natural ability to empathize with and advocate for them;
• Passion for the ESG industry;
• Strong communication and presentation skills
• Ability to independently prioritize work and autonomously manage a large workload;
• Track record of excellence; demonstrated excellence in work;
• Structured and analytical approach to any work plan;
• Entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
• Startup, software development industry, and/or SaaS experience (Preferred)

What we offer:

• Join an early-stage, well-financed company
• Advance Novisto's purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
• Contribute your knowledge and insights to increase awareness and knowledge of sustainability