Customer Support Agent - Remote Eligible

Customer Support Agent

Customer Support Agent

$20-25/hr • 15-25 hours/week, with potential to grow into full time

Location: Remote, or in-person in our SoHo NYC Office

Hours: Nights and weekends (mostly Thursday through Monday nights to start)

Summary

• Backed by some of the best in the game - Forerunner Ventures, YC, Lux, Soma, Paul Graham, Joe Montana, Innospark, the founders of Instacart and Dropbox, and many other top angels and funds
• Founders are recent Harvard grads with quant experience at Jane Street and BoA and years of experience as sharp sports bettors
• $300B annually bet on sports in the US and the size of the market is rapidly growing, particularly given the opportunity for operators to capitalize on the sweepstakes business model
• Currently the only way to bet is with retail sportsbooks, which have egregious margins, discriminatory and inefficient practices, and a stale betting experience
• Novig is a sports prediction market that guarantees users the best lines by allowing them to play directly against friends or the market, rather than against the house, making the sports trading experience more efficient, fair, and, most importantly, profitable

What Will You Do?

As one of our first Customer Support Agents, you will:

• Be part of a collaborative team, using email and live chat to rapidly resolve inquiries and exceed user expectations
• Work proactively to engage existing and prospective users through various channels (Intercom, Discord, Email, Social Media, etc.)
• Utilize your technical skills to master our internal admin systems, troubleshoot bugs, and resolve issues
• Think creatively and passionately about ways to make every user interaction meaningful and provide the best customer experience possible
• Contribute to making sports trading more exciting for our rapidly growing user base
• Learn and grow with our platform as we scale, with a path to full-time employment

What Are We Looking For?

We value candidates with expressed interest in sports, markets, and customer experience. We work on problems across all user touchpoints. You are someone who is passionate about creating exceptional support experiences who can contribute toward helping us build the leading sports prediction marketplace with satisfied, engaged users.

If you're a chronically online sports fan, eager to work at the cutting edge of sports and prediction markets, we'd love to hear from you! At Novig, we have reimagined the sports betting landscape by building a sweepstakes-based sports prediction market. Our innovative platform allows users to engage in sports predictions without traditional gambling constraints. By leveraging the sweepstakes model, we ensure compliance with regulatory requirements while providing a unique, engaging, and profitable experience for our users. Our goal is to make sports prediction more accessible, fair, and enjoyable. Novig's founders, Jacob and Kelechi were sophisticated sports bettors who grew increasingly frustrated by the latency, discriminatory practices, monotony, and non-profitability of the retail sports betting experience. As the regulatory landscape evolves in the United States, Novig is positioned to become a leading innovator with our unique focus on research and technology.