Technical Support Specialist (part Time)

Technical Support Specialist (Part Time)

Novick Corporation is a food distribution company that specializes in servicing foodservice clients in childcare centers and educational settings. Members of the team are USDA and CACFP specialists, and work with our childcare partners to provide healthier snack and meal options. Because we specialize in childcare, we have a full range of offerings, including food, cleaning, and paper supplies. Our ancillary services allow us to partner with our clients to help fulfill each individual program's goals for the health of their children. Services include menu planning with our nutritionists, nutritional trainings, portioning and serving guidelines, Serve Safe, inventory and cost control assistance, access to healthier child-friendly product and recipes, and more.

Philadelphia, PA Part Time/Hourly Based on years of experience

Responsibilities Include

Primary:

• Support to internal team on technical issues and deskside support issues
• Support Director on management of IT Help Desk issues to have tickets addressed in a timely manner
• Supporting the IT Department administratively
• Troubleshooting minor IT hardware and software issues
• Maintain process and consistency on share drive
• Create policy, procedure, and tasks for IT related duties
• Assist in troubleshooting problems as they arise and consider contingency plans
• Liaison to MSP (Managed Service Provider)
• Monitoring the IT tickets helpdesk, triage of tickets and provide Level 1 IT support

Secondary:

• Conducting research for assigned technical troubleshooting projects
• Analyzing system upgrades and making recommendations
• Updating technology process documents
• Creation and updating of various templates/forms as requested
• Assist in identifying and suggesting potential improvements to procedures, processes, or tools
• Collaboration with Project Management team on IT-related projects
• Additional IT support duties as assigned

Qualifications and Requirements

Exceptional Communication Skills: The Technical Support Specialist must possess exceptional verbal and written communication skills. This position is responsible for communicating across various levels of the organization, from associate staff to executive level, internally and externally. The Technical Support Specialist must present all written and verbal material in a clear and professional manner, taking into consideration various backgrounds, skill levels, and technological expertise. The Technical Support Specialist should be a model for a culture of interdepartmental cooperation.

Time Management and Organizational Skills: The Technical Support Specialist must have the ability to prioritize, shift directions, and multi-task while utilizing appropriate time management and organizational skills. The Technical Support Specialist should be knowledgeable of different computer programs to assist with organization and time management. This position is also able to keep their tasks moving forward and complete them within the defined expectations.

Problem-Solving Skills: The Technical Support Specialist must have superior critical thinking and problem-solving abilities. A strong attention to detail and forward thinking is necessary – anticipating any potential issues and coming up with contingency plans. The Technical Support Specialist needs to be concerned with the needs of the present while also considering and recommending any process improvement in the future. Experience and Knowledge of: Must have: Knowledge of computer programs to include the following: Microsoft Office (to include Word, Excel, Publisher, Outlook, and PowerPoint), Adobe Acrobat, and the internet. The Technical Support Specialist should be able to quickly learn and obtain knowledge of company software as it pertains to supporting the day-to-day usage and requirements of the company's operations and the end-users of each package/system. Equipment Used: Must be familiar with operating the following equipment: Computer (laptop, desktop); Telephone (multiline land line, cell phone); Printer; Scanner; Laminator; Projector; Smartboard, and networking equipment.

Scheduling and Working Conditions: This position will typically work 20 hours per week, on-site schedule, with the possibility of Fridays off and flexible hours. Evening/weekend hours as needed. The position is compensated on an hourly basis. The technical support specialist will need to clock in and out for their hours daily. The technical support specialist should have means of transport to travel between the two sites of Novick which are a few miles apart; depending on the severity of IT tickets and on direction of the reporting manager; travel will be needed between the two sites. If there are IT support needs on certain days beyond the 20 hours per week; the additional hours will be determined by the reporting manager in consultation with the technical support specialist's availability and will be open for hourly compensation beyond the 20 hours per week.

Determinants to Measure Success: Realization and successful implementation of projects as assigned by President, VP of Finance, and Director of IT Projects

The Technical Support Specialist reports to: Director of IT Projects

Benefits: Medical & Prescription Dental Life Insurance Disability (long term) 401(K) Novick Urban Farm