APP - Customer Service Specialist

Job Opportunity

With over 118,000 employees from 144 nationalities, Novartis is a leading health care company in its sector. Thanks to their unique expertise, our employees work every day to achieve our mission: "Discover new ways to improve and extend life". Today, Novartis offers an unparalleled portfolio of medicines to meet major health needs in oncology, immunology, and dermatology, neurosciences, ophthalmology, cardiovascular and respiratory diseases.

To meet the challenges of tomorrow's medicine, our employees mobilize around the values and beliefs that guarantee our common success: innovation to push the limits of medicine, integrity to act solely to help patients, collaboration as a committed health partner, but also the courage to refuse the status quo, performance to remain a leader, and the permanent quality of our products and actions.

At Novartis, we share the passion of our work and the pride of our contribution to patients and society.

Your Missions

Within the customer service department, you will actively participate in operational activities and customer satisfaction. In this role, your main responsibilities will be:

• Managing the follow-up of customer orders
• Ensuring the follow-up of issues (quality, transport, production, etc.) and communicating them to customers
• Compiling and sending a weekly summary of orders to customers
• Managing and handling phone calls from the service
• Contributing to the quality of the customer relationship and the continuous improvement of processes
• Depositing invoices on CHORUS PRO

Profile Sought

Skills and Qualities Expected:

You are looking for a one-year internship and have at least a BAC+2/3.

• Rigor and sense of organization
• Curiosity and desire to learn
• Good interpersonal skills and communication ability
• Ability to adapt in a dynamic environment
• Positive mindset

Languages:

• Intermediate English required (meetings and written communication by email)

Why Join Us?

• An enriching experience in a recognized international group
• A stimulating environment with varied missions
• Support to develop your professional skills