Bilingual Customer Experience Associate

Bilingual Customer Experience Associate

NorthStar Memorial Group is seeking a Bilingual Customer Experience Associate at NorthStar Memorial Group Home Office in the Houston Galleria area. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence for the customers we serve.

Responsibilities

• Handle all customer phone calls (inbound/outbound) with the highest level of professionalism
• Assist customers with information about products and services, placing orders, canceling accounts, filing complaints, etc.
• Ensure that appropriate changes were made to resolve customer problems
• Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken in the computer system
• Resolve customer complaints and comments, forwarding as necessary to the Customer Service Supervisor

Qualifications

• Must be fully bilingual in English and Spanish, written and verbal
• High School Diploma required; associate degree preferred
• 2+ years of customer service experience
• 2+ years of administrative support experience
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office programs (Outlook, Word, Excel, and PowerPoint)
• Strong attention to detail, organization, and record-keeping skills
• Valid driver's license

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.