Sr Account Manager, WM Advisory

Senior Account Manager, Wealth Management Advisory

As a Senior Account Manager on our Wealth Management Advisory team, you will be responsible for supporting/servicing team client relationships by coordinating administration of complex fiduciary accounts.

This partner provides support to Wealth Management Trust Advisors, client requests, meetings, business development and creating client presentations. Account Managers establish and maintain the account, respond to client inquiries, produce action plans and reports, and oversee transaction processing in coordination with the Client Support Services Team.

The Sr Account Manager:

• Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.
• Coordinates resolution of client issues and informs clients of steps taken to resolve requests or problems.
• Develops and maintains working knowledge of governing documents and account agreements.
• Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions.
• Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information.
• Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups.
• Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
• Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools.
• Assists Trust Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
• Assists Trust Advisors with business development and client presentations.
• Able to serve as a key subject matter expert and mentor to other more junior level employees.
• Able to facilitate discussions and reach decisions.

Qualifications:

Required:

• In-depth Functional / Industry Knowledge of personal trust, estate, guardian and advisory services and products, usually acquired through related work experience.
• Knowledge of general internal bank trust functions.
• Analytical, problem solving, and organizational skills.
• Excellent oral and written communication skills.
• Highly flexible and adaptable to change.
• Ability to work independently.
• Technical skills / systems knowledge.

Preferred:

• A College or University degree and/or relevant proven work experience.
• Minimum 5 years' experience in trust administration, financial servicing or relevant experience/credentials.

Hybrid: We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working 3 days in the office and 2 days working from home.

Salary Range: $85,330 - 145,130 USD

Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

Reasonable accommodation: Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.