Customer Service Representative

Customer Service Representative

We are in search of a Customer Service Representative to join our growing team. The Customer Service Representative provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with all North American customers.

Responsibilities Include:

• Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.
• Answer customer calls regarding orders, inquiries, and problems/complaints. Assist customers on the showroom floor.
• Strive to increase knowledge of entire product offering.
• Place and process customer orders received by phone, fax, or mail.
• Answer customer questions regarding product and/or their order.
• Handle complaints within established guidelines and initiate appropriate follow-up and response.
• Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival.
• Assist customers with returned goods; write up returned goods authorizations for returning merchandise.
• Provide pricing information to customer.
• Complete and maintain all paperwork related to customer transactions including billing and shipping.
• Email information to customers regarding invoices, proof of deliveries, etc.
• Act as a liaison between customer and other internal departments.
• Work closely with the purchasing warehouse and shipping departments.
• Support employee recognition and engagement initiatives across the region.
• Additional duties or special projects as assigned.

The Ideal Candidate Will Have:

• High school equivalent or diploma required; Bachelor’s degree preferred.
• Previous sales support or customer service experience.
• Excellent verbal and written communication skills.
• Excellent data entry skills.
• SAP, P21 or any ERP experience preferred.
• Strong interpersonal and conflict-resolution skills with customers.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint); HRIS experience preferred.
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person.

Compensation & Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about!

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.