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Supervisor, Customer Service
Supervise and optimize the customer service team to enhance medical device support quality
Dallas
Mid-Level
3 weeks ago
Nordson
Provides precision dispensing equipment and systems for applying adhesives, coatings, sealants, and other materials in industrial manufacturing processes.
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Customer Experience Supervisor
At Nordson Medical – Surgical Solutions, we are passionate about elevating the customer experience and making a meaningful impact for our customers every day. The Customer Experience Supervisor leads our customer service team, ensuring exceptional service delivery for inbound requests related to medical devices. We seek a leader who shares our commitment to customer excellence, inspires their team, and continuously strives to improve our service. This role manages daily activities, tracks and reports team metrics (calls handled, orders entered, requests answered), and utilizes ERP systems for order management.
About Nordson
Provides precision dispensing equipment and systems for applying adhesives, coatings, sealants, and other materials in industrial manufacturing processes.