Customer Service Executive (part - time)

Customer Service – Order To Cash Role

Key contacts include Customer Operation Planners, Commercial, Demand Planning, Finance, Transport Providers, Warehouses, and Customers.

To manage orders across key accounts, liaising with both internal and external customers/stakeholders, manage order fulfilment targets within KPIs and be the first point of contact.

Responsibilities

1. To process and manage all customer orders – both manual and via SAP (S4HANA) in a timely manner
2. Managing and updating key reports based on orders placed including liaising with warehouse and hauliers as required
3. Compiling shortage reports and updating service levels
4. Provide cover for all other customer accounts as required
5. Provide support between sales and planning from both ends of the Supply Chain whilst continuing to develop the relationship between the two
6. Liaising between customers and 3rd party distributors
7. Investigate improvements in processes and ways of working, assisting any implementations
8. Investigate cost saving measures wherever possible
9. Support any project initiatives for the UK & IE cluster

Key accountabilities:

• Order processing in line with expected timeframes
• Maximising size and accuracy of customer orders within a strict timeframe
• Working with Customers, Demand Planners and Sales to align all parts of the Supply Chain
• Connect Supply Chain to our Customers

Qualifications

Essential

• No Qualifications required
• Understanding of FMCG (SC would be a benefit)
• Relationship Management
• Proactive
• Attention to detail
• Personable
• Intermediate Microsoft Excel

Desirable

• Experience in similar role or FMCG Company an advantage
• SAP S4HANA Knowledge
• Proof of ability to develop and maintain key relationships