As the head of IT Service Management, you will lead a skilled team dedicated to maximizing the efficiency and functionality of the ServiceNow platform. You will drive process development and enhancements and work closely with cross-functional teams to meet strategic goals. Your role is crucial in identifying performance bottlenecks, deploying new features, and ensuring operational excellence within the IT service landscape. In our dynamic and innovative work environment, you will thrive as part of a multicultural team that embraces flexibility and encourages collaborative problem-solving. Your leadership will guide our efforts to streamline IT service processes, enhance user experience, and support data-driven outcomes.