Project Manager - Customer Experience

Project Manager - Customer Experience

Full Time Perm

Way of Work: Hybrid - 3 days in-office

Location: Goshen, IN, Plymouth, IN, or Warsaw, IN

Salary: $67,900 - $101,900, plus 10% annual bonus

At NIPSCO, our New Business department is a catalyst for customer growth, infrastructure expansion, and operational excellence.

This department drives profitable customer growth through new customer projects and service installations. It places a strong emphasis on customer experience, fostering repeat business and improving sentiment through proactive communication and streamlined processes. The team also champions continuous improvement initiatives, leveraging customer feedback and operational assessments to refine workflows, reduce delays, and enhance service delivery.

New Business Project Managers collaborate across engineering, field operations, scheduling, and regulatory teams to deliver customer energy solutions that meet NIPSCO's standards for safety, reliability, and efficiency. Whether supporting residential developments, commercial expansions, or industrial projects, this department is empowered to lead with accountability and innovation. You will play a pivotal role in guiding projects from initial intake through construction—ensuring every customer engagement delivers responsive service and satisfaction.

Your responsibilities may include, but are not limited to:

• Reviews and analyzes complex construction drawings, permits, easements, agreements, and other miscellaneous documents for the design of gas and electric projects.
• Educated in gas and electric industry related knowledge and can provide technical advice to customers. Ability to advise customer on both sides of meter: our installation process in front of the meter as well as what the customer can anticipate behind the meter.
• Builds relationships with key organizations and external stakeholders.
• Works within a team environment to achieve common goals.
• Works to provide efficient and timely completion of gas and electric utility projects through to the installation of the meter interfacing with internal departments to provide an exceptional customer experience.
• Manages commit dates to ensure that all internal resources and materials are planned and aligned with customer's site readiness.
• Understands and can communicate to customers, the company tariff, and how it impacts new business.
• Contracts with customer for service as specified and authorized by policy.

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

• Bachelor's degree or equivalent work experience
• 1+ year of experience in project management or coordination
• 1+ year of experience in budgeting and scheduling

Preferred Qualifications

• Prior experience with utility operations

This description is not designed to be a complete list of all duties and responsibilities required of the position.

As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.

Work Authorization: Authorized to work in the United States without requiring sponsorship.

Workplace Connection: Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity: NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodations: If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320.

Safety Statement: Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify: NiSource participates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster (English and Spanish)
• Right to Work Poster (English and Spanish)

Salary Range*: $67,900.00 - $101,900.00

The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.