Customer Support Representative

Customer Support Representative

Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.

We're looking for someone who can thrive in a high-volume support environment while keeping quality and care at the center of every interaction. As the first point of contact for both patients and pharmacy partners, you'll play a key role in shaping how people experience Nimble. It's not just about answering questions— it's about building trust and making sure every issue is handled with clarity, urgency, and empathy.

The right person for this role is a strong critical thinker who can troubleshoot quickly, collaborate across teams, and take full ownership of the issues they handle. You know how to ask the right questions, communicate clearly, and follow through without dropping the ball. You're also comfortable multitasking across multiple chats and tasks at once, while maintaining accuracy and empathy. If you take pride in delivering exceptional service and making things right, we want to hear from you.

Hourly Pay: $20.00

Schedule: Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window.

Hybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office.

You Will:

• Deliver high-quality support via chat, email, and phone
• Manage multiple chats at once while maintaining accuracy and care
• Triage and troubleshoot a wide range of support inquiries— averaging 50–70 tickets per day
• Communicate clearly and empathetically with patients, pharmacy partners, and internal teams
• Use tools like Gladly, Salesforce, and Slack to investigate and resolve questions
• Document cases thoroughly and follow up in a timely manner
• Flag trends and share insights to help improve processes

What You Bring:

• Bachelor's degree or extensive experience in Customer Support
• Background in customer service, healthcare, pharmacy, retail, or a similar field
• Strong problem-solving and multitasking skills, especially in chat-heavy environments
• Excellent written and verbal communication
• Comfort working in a structured, high-volume environment
• Familiarity with Gladly and Salesforce is a plus

What's In It For You:

• Compassionate and driven colleagues in a collaborative, high-impact environment
• Accelerated career growth in a fast-growing company
• Direct access to executives and a transparent company culture
• Rare opportunity to shape the future of healthcare and improve the lives of millions
• We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
• Medical / Dental / Vision / 401K package that fits your needs
• Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
• 11 Paid Holidays
• Work in a beautiful new office overlooking Tempe Town Lake

At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!

Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.