Professional I, Supply Chain Customer Services GC
Nike
Customer Service Representative
Responsibilities:
Answer in-coming telephone calls from Retailers, Sales Representatives, consumers, etc. and provide quality service and solutions.
Perform basic order management function:
a) Track and maintain orders and order entry includes prop order, return order, credit/debit memo, comp order, etc.
b) Resolve credit issues and allocation holds. Ensure accurate and timely delivery of products to accounts.
Represent Responsible for monthly reporting and analysis.
Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.
Communicate professionally, efficiently, and tactfully with customers, sales representatives, and related parties through verbal and written communication.
Requirements:
University or above.
Fluent in English.
1-year consumer complaint handling experience.
Ability to handle difficult consumer complaint independently.
Customer service or order management experience in FMCG industry is a plus.
Ability to coordinate multiple tasks simultaneously and work within a team and across functions.
Detail oriented & good organization skills.
Strong communication skills.