Sr. Customer Support Analyst (sr. Digital Content Specialist)

Sr. Customer Support Analyst (Sr. Digital Content Specialist)

We are looking for a Senior Digital Content Specialist who will design high-impact digital content — from executive-level PowerPoint presentations and videos to communication campaigns, infographics, and data visual stories.

This role blends creativity, production excellence, and cutting-edge automation. You will use AI-enabled tools and design technologies to accelerate content quality, storytelling precision, and delivery speed. Your work will directly support senior leaders, global initiatives, and the strategic narrative of NIQ as an AI-powered enterprise.

If you're driven by design excellence, fluent in digital storytelling, and excited about the future of AI-assisted creative work, this is your place.

Key responsibilities:

• Executive Storytelling & Content Creation
• Digital Design Excellence
• Multimedia Production
• Insight Visualization & Data Communication
• Collaboration & Stakeholder Engagement
• Digital Innovation & Tools

A little bit about you:

You think like a designer, write like a storyteller, and operate like a strategist. You're equally comfortable crafting pixel-perfect slides or producing a video as you are structuring an executive message in a clear simplistic fashion.

You embrace emerging tools — especially AI — as multipliers of your creativity and efficiency. You work quickly, accurately, and collaboratively. And above all, you care about crafting beautiful content that makes complex ideas accessible, inspiring, and unforgettable.

Qualifications:

• 3+ years of experience in customer support, analytics, presentation design, training design or data visualization.
• Fluent in English.
• Strong proficiency in PowerPoint (animations, master slides, templates) and Excel (pivot tables, vlookup, charts).
• Familiarity with Visualization Tools (e.g: Tableau, Power BI, QlikView) - to interpret data accurately.
• Adobe Creative Cloud applications (incl. Photoshop, Illustrator, Premiere Pro, After Effects, Canva)
• Video and audio editing applications (Camtasia, Premier Pro, etc.)
• Strong visual storytelling skills to translate abstract ideas, data, and narratives into clean, compelling, and executive-ready presentations.
• Uses an efficient and effective approach to scriptwriting and storyboard development
• High attention to detail and design consistency, with a strong sense of layout, typography, and color theory.
• Excellent communication, problem-solving, and project management skills.
• Self-starter with a collaborative mindset, able to work independently while also contributing to a team environment.
• Master's degree in marketing (or related field), Visual Communication, or related field preferred.

Our Benefits:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ:

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Our commitment to Diversity, Equity, and Inclusion:

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.