Senior Manager, Customer Success - CPS

Senior Manager, Customer Success - CPS

The core of this role is to be the strong Consumer Panel Service (CPS) expert for the Philippines market. Partnering with clients to deliver consumer panel analytics and service that will add value not only to the client business, but the NIQ organization.

Responsibilities include managing the day-to-day relationship with a specific portfolio of CPS clients and/or categories, acting as a CPS Subject Matter Expert (SME) within the local market, playing the consultant/coach role for the local Customer Success (CS) team, working with the local CS team to develop best practices for analysis flow, and leading communication to solve escalated CPS data challenges.

Qualifications include a Bachelor's degree in a relevant field, 5+ years' work experience preferably within analytics and insights or market research, at least 3 years' experience in CPS, knowledge of the Consumer-Packaged Goods (CPG) industry, knowledge of research techniques and methodologies, excellent analytical skills, excellent communication and presentation skills, an ability to work independently and in a team, good interpersonal skills, and fluency in spoken and written English.

Our benefits include a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP).